16 November 2017

New Voice In Customer Contacts

Today I have the pleasure to introduce Dipti Francis, Executive Assistant since July this year. We were looking for someone who could assist us in sales and documentation, and Dipti has proved to be just the right person for this. In addition, Dipti can also help with recruitments – an important enhancement of a team that is continuously growing!

Many of you have met or will meet Dipti in e-mails and chats, and here you have an opportunity to learn more about the person you are communicating with:

Dipti FrancisI wrote my first blog post for Business Solutions about an Indian planting campaign, and now I have been given this opportunity to officially introduce myself.

Family background
I was born in a nuclear family, and being the youngest one, I had the benefit of having all my wishes being fulfilled at once. My father always has a very practical and logical answer to my questions, whereas my mother always helps me to foresee the emotional side of a situation. I believe that the combination of these two personalities has added value to my decisions, because it helps me to look at both the sides of any situation.

I owe my life to my parents, because whatever I am today it is because of their sacrifice and unconditional support.

Educational and professional life 
I completed my Bachelors of Engineering in 2015 from Malwa Institute of Technology, Indore. I was a very introvert student in school, but with the recognition and appreciation from my teachers and friends in college I realized my other talents of sketching and singing.

I started my career as a US IT recruiter at a global staffing firm. The daily talks to different people who had diversified experience and gaining knowledge from them, were great experiences. We often worked under immense pressure, so this was where I learned how to manage myself under stressful situations.

The work also helped me to fling off my hesitation of talking to different people outside India, whether it was face to face or in a call or email. To reach somewhere, you need to leave from somewhere, so eventually I decided to look for another job.

Working with Business Solutions Kanban Task Manager for SharePoint icon
I joined the team in July 2017 as an Executive Assistant to the General Manager, and here I am gradually taking over the responsibility for sales emails, documentation and recruitments. I have now learned most of our products and updated the manuals for the new versions of the SharePoint products Kanban Task Manager and Templates Manager.Templates Manager for SharePoint icon

With Business Solutions, I get the chance to challenge my abilities in different areas, apart from recruiting. I work closely with Kate Kalmström and Rituka Rimza, who are my actual mentors in the company. They always help me to understand things in the best possible way, and I thank them for always keeping their faith in me. Working under these two guides, I believe that I can learn a lot and bring out the best in me!

Personal life and hobbies
In my spare time, I like reading books, playing keyboard, painting, singing and sketching. Sketching tops my hobbies list, because it makes me feel self-possessed. Below are a few sketches that I have made.
Sketch                 Sketch
Apart from this, I love spending quality time with my family and writing a diary.

Attitude of gratitude Executive Assistant Dipti FrancisI have always believed that being grateful for everything you have, is the key to happiness and abundance. Thus, I want to conclude this blog post by expressing my sincere gratitude to Peter, Kate, Jayant, and Rituka for believing in me and giving me the opportunity to be a part of the team. I want to specially thank Kate and Rituka for always being there for me whenever I need any help at my work place.

I get a very healthy working environment at, and all the team members are very supportive. I will continue to support the company's growth to the best of my abilities as an Executive Assistant or in whatever role I will work in the future. I look forward to having a great career with Business Solutions!

Dipti Francis
Executive Assistant Business Solutions

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