21 September 2011

HelpDesk OSP For Outlook And SharePoint - New Update

Yesterday Business Solutions published an update of the newly released version 3 of HelpDesk OSP, the Outlook add-on that connects Outlook to any SharePoint site. Most Community Members have already upgraded their installations, and with so many new users something happened that we don't like: bugs were discovered. We test our software thoroughly, but still some problems slip through now and then.

The problem concerned Outlook 2007 and 2003, where the HelpDesk OSP buttons in Outlook for default list did not work as they should. Therefore users had to select list for conversion even if they wanted to use the default list, and for a blank ticket they were asked to select caller from the Global Address list instead of being prompted with the new Caller dialog.

As many of the HelpDesk OSP users have Outlook 2010, it took a while before we got the first report about the issue. It came Monday, and in a remote session with the Community Member Tuesday our eminent lead developer saw where the problem was. And Wednesday it was solved and an update was released!

The developers even had time to add a new feature, requested by another Community Member: support for sub sites to Office 365 SharePoint. I recommend HelpDesk OSP users with Outlook 2007 or 2003 or users of the Office 365 SharePoint sub sites to upgrade.

Have you not tried HelpDesk OSP yet? Please do, if you need to publish from Outlook to the company SharePoint site. HelpDesk OSP enhances both Microsoft products, and with the subscription system you will always have a well functioning software adapted to the latest technologies. As this example shows we fix bugs very quickly!   

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