19 August 2011

HelpDesk OSP For Outlook And SharePoint - Version 3 Released Today

Today has released a new version of the incident management tool for Outlook and SharePoint, HelpDesk OSP. I have written about the new design and the Blank ticket options earlier, so here I will concentrate on another important improvement  ‒ the facilitation of the login to SharePoint from Outlook.

That the login to the SharePoint site is easy is of course essential for users of HelpDesk OSP, so version 3 has several enhancements to simplify it. For example, HelpDesk OSP now tries to load the default network credentials for authentication and only asks for credentials if there is no success. HelpDesk OSP V3 will also correct the path if a user writes the list URL instead of the site URL when selecting SharePoint site. Our support staff has seen that error quite often even though we have done our best to inform about the correct way to do it. For use with Office 365 we have added a new authentication type: Claims-based Authentication.

Please refer to the HelpDesk OSP Revisions page for a full list of enhancements and bug fixes. Community Members are welcome to upgrade, but you will need a new registration key this time. Contact me, and I will send it to you.

If you are new to HelpDesk OSP, I recommend you to try it! You may evaluate the add-on for 30 days without obligations, and remember that it works with all SharePoint sites and templates. HelpDesk OSP is a very versatile tool for any kinds of publishing from Outlook to SharePoint.

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