31 May 2011

PF HelpDesk V11.2 Released - SQL Azure New Database Choice

Public Folder HelpDesk V11.2 has been released! Public Folder HelpDesk is an issue tracking application for Outlook, and in spite of the name it can be installed in any Outlook folder, public, shared or private. We thank our Lead Developer Jayant Rimza, who was responsible for the development of version 11.2 and has done a great job with a difficult and time consuming task.

The most important new feature of the Outlook helpdesk is a third database alternative, SQL Azure. Microsoft's cloud database is a good alternative to Access, because it gives better storage capacity and security. SQL Azure is not free like Access, but you only pay for what you use. You don't have to bother with managing your own SQL Server - with SQL Azure Microsoft handles all maintenance. For a distributed team SQL Azure has another advantage: you can reach it from any system. All you need is an internet connection!

If you prefer you own SQL Server database, we have good news for you also: changes in the code will give your PF HelpDesk better performance after upgrading to V11.2. Several other enhancements have also been added and bugs were fixed, so if you are already using PF HelpDesk I suggest you take a look at the Revisions page .

All Community Members are welcome to upgrade! We will not mess with your database, so if you want to try the SQL Azure alternative you must make a new installation of PF HelpDesk.If you prefer to continue using your current Access or SQL Server database, you can just make an ordinary upgrade.

Do you need a tool for organizing and sharing incident reports and want the team to work with them inside Outlook? Have you not tried PF HelpDesk yet? Please download the application! I am sure you will like it, and our support group is here for you if you have questions.

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