22 April 2010

First Setup of PF HelpDesk V11

Public Folder HelpDesk for Outlook - issue tracking, support handling and information sharing based on Outlook and ExchangeI have received the first setup of version 11 of our issue tracking application Public Folder HelpDesk. Our developers still have some problems with the upgrade procedure to solve, but I could make a new installation and record a Presentation demo where you may see the new HTML ticket form

Another improvement in the new version is that we use our own installer, which you can use as many times as you wish. This means that it will be much easier to install and upgrade multiple installations with PF HelpDesk V11. Welcome to watch the demo!

16 April 2010

TimeCard Workgroup Updated after Member Request

Report time and expenses directly from within the Outlook CalendarToday we have released an update of the Workgroup version of TimeCard, the add-in for reporting time and expenses directly from the  Outlook Calendar.
A Community Member had problems with duplicate entries, and it turned out that the TimeCard users in this company only reported their appointments once a month. Then the reporting takes some time, and if the connection was lost during the reporting there were duplicate entries in the database.
Therefore our developers have changed TimeCard so that the appointment POST status is updated after each database entry, not when they are all reported. The users in the Member organization – and others too, of course – can upgrade and continue reporting once a month, an everyone is happy! In this update also a few smaller problems were fixed. For details, refer to the TimeCard Revisions page.