12 October 2009

E-mail threading for HelpDesk OSP

HelpDesk OSP, for Outlook and SharePoint, the application that makes SharePoint a versatile tool for issue tracking and user supportThe technicians of the team ‒ CTO Bahrur Ipham, QA Engineer Saurabh Verma and developer Jayant Rimza ‒ have once again shown their excellence, this time by adding an e-mail threading feature to HelpDesk OSP. The work has not been easy and it has required much time, but now we are proud to present version 2 of our issue tracking software for Outlook and SharePoint or Office Live. The new and much awaited e-mail thread means that you don't have to create a new ticket for each e-mail. Instead the new part of each e-mail about the same case will be added to the first ticket in chronological order, which makes the conversation very easy to follow. All attachments are of course included.

If you want to use the e-mail threading there are some settings that has to be defined. We have described them in the updated manual, section, 12.4. They are also presented in a faq.

Welcome to try HelpDesk OSP V2! And if you already use HelpDesk OSP, I recommend you to upgrade your installation to enjoy this new feature.

Kate Kalmstrom
Sales, Business Solutions

1 comment:

  1. It is a good thing email threading has been developed already. With the use of this, the flow of conversation in an email will easily be followed.