05 October 2018

Folder HelpDesk for Outlook Released with New HTML views and features

Folder HelpDesk for Outlook logotype The issue tracking tool, Folder HelpDesk for Outlook has been updated. This time we have added new HTML views and given a possibility to show the e-mail received date on the ticket.

Folder HelpDesk for Outlook
Folder HelpDesk is an Outlook add-on that helps a workgroup collaborate on support cases or issues inside Outlook. With Folder HelpDesk users can convert e-mails into tickets, either manually or automatically. Along with converting e-mails into tickets, Folder HelpDesk gives users more possibilities to work efficiently with those tickets:
  • fetch tickets from an online form, manually or automatically
  • keep all the e-mails related to the same case in the same ticket
  • make a call from inside a ticket via any desktop calling application
  • reply to an e-mail from inside a ticket
  • generate Excel reports on ticket data for analysis and statistics

Improved Design of HTML views
Among the many Folder HelpDesk features is the possibility to visualize tickets in different HTML views: Kanban, Month, Year, Timeline Responsibles, Timeline Incidents, Timeline Callers and Incidents.

In this version, the design of the HTML views is improved and has been made more user friendly. Now you can reach all the HTML views from a single dropdown.

Folder HelpDesk - HTML views

New Feature
Folder HelpDesk gives various options to customize the ticket form, among them the option to automatically save non- existent values, assign default values for minutes worked and more.

Now a new feature has been added to the ticket form settings: ‘Show e-mail received time in the ticket’. Several subscribers have asked for this feature, so we know that it will be appreciated. Upgrade icon Upgrade
Our subscriptions include support and upgrades. If your organization is a Folder HelpDesk subscriber, you are welcome to upgrade your installation. You may download the setup file from the website. Trial icon Trial and Subscription
If your team wants to cooperate on support cases in Outlook, I would recommend that you try Folder HelpDesk. You may download the full version of Folder HelpDesk and try it for 30 days without any obligations. Do not hesitate to contact our Support team, if you need assistance during your evaluation period.

Folder HelpDesk can be subscribed to on a yearly or monthly basis. Our Sales department is here to help you if you have any queries regarding the subscription.

This update was just minor, but the developers are working on a major new version with several important enhancements. I will come back and tell you more about them in a later blog post.

By Dipti Francis
Executive Assistant Business Solutions

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