16 July 2018

HelpDesk OSP Becomes E-mail Converter

E-mail Converter logotype An update of the add-on that connects Outlook to SharePoint has been released. This time, the product has been renamed from HelpDesk OSP to E-mail Converter. As it can be used to create SharePoint list items from all kinds of e-mails, we found the "helpdesk" name too restricting. Changing product name is not something you do easily, but in this case we found it justified.

Convert e-mails manually or automatically
When HelpDesk OSP was first built, it was sponsored by a customer who was already using Folder HelpDesk for Outlook but wanted to have the helpdesk tickets in SharePoint instead. That influenced us when we named the new product, but later we have seen that customers find the product useful for other purposes than helpdesk and user support.

Finally we decided to change the name to better reflect what the add-in actually does, and the new name is E-mail Converter. With this product, users can convert e-mails manually and place them in any SharePoint list that has been added to the E-mail Converter.

E-mail Converter can also convert e-mails to SharePoint list items automatically, by monitoring an Outlook folder. An Outlook rule can direct certain e-mails to that folder, and users may of course also drag e-mails they want to convert to the folder. It is a good idea to use several monitored folders and let them convert e-mails to different SharePoint lists.

Create blank tickets
With E-mail Converter installed, users can also create totally new SharePoint list items from Outlook. They don't need to have SharePoint open, because the item will be shown in Outlook so that the details can be filled out.

When a helpdesk team uses E-mail Converter, they can either fill out the details for the person who reports a problem or select the caller from the organisation's global address book.

Everything is kept
If the e-mail has attachments or embedded images and links in the e-mail body, this is transferred to the list item. Converting an e-mail with E-mail Converter is actually a good way of getting embedded images into SharePoint list items. To add them directly in the item is more complicated.

The fifth version of HelpDesk OSP - or the first of E-mail Converter - has more news than the name change. A big part of the code has been updated to work better in the future and make further enhancements possible.

A few improvements have also been added, for example the automatic upgrades. Once users get version 5 installed, they will no longer have to download new versions from the website. Instead E-mail Converter will give an upgrade prompt when there is a new version. Upgrade icon If your organization has subscribed to HelpDesk OSP, you may upgrade it to E-mail Converter by downloading the setup file from the website.

Trial and Subscription Trial icon Would your organization benefit from a solution that converts e-mails to SharePoint list items? In that case, I suggest that you try E-mail Converter. You may evaluate the solution for 30 days without any obligations. In case you need assistance during the evaluation period, do not hesitate to contact our Support team.

E-mail Converter can be subscribed to on a monthly or yearly basis. My colleagues at the Sales department are always here to help you, if you have any questions regarding the subscription.

By Peter Kalmström
CEO and Systems Designer Business Solutions

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