08 January 2018

Knowledge Base for Outlook

KBase for Outlook logotype If you are looking for a solution that adds a knowledge base to your Outlook, the add-in KBase is the right choice.

The knowledge base KBase, helps you create and search articles in Outlook. KBase is configured inside an Outlook folder, and the articles can be shared via an Access database, an SQL server database or a SharePoint site.

All the Outlook features like editing, text search, spell check, HTML code and attached files can be used in the KBase articles.

KBase categories and types, custom fields and full text search
The KBase articles can be grouped in categories and types, which is visualized in a tree hierarchy and in Outlook. You can add, edit or remove categories or types directly in the tree view.

The form for new KBase articles has a right pane for the article and a left pane where the creators select category and type. For additional metadata, KBase also gives the possibility to add custom fields to the default KBase form.

Moreover, the KBase articles can easily be searched by any word or phrase. KBase makes a full text search in the articles and lists all the articles which contains that word or phrase.

Share KBase articles outside Outlook
KBase gives options for sharing the articles outside Outlook as well. You can publish all or specific KBase articles to a website. This creates a contents pane and one web page for each article. Another option is to export the articles to Excel, which creates an Excel datasheet with the KBase articles.

KBase articles can be seen in Outlook Web Access also, but they can only be read, not edited there. When you use the SharePoint sharing option, the KBase articles can be both seen and edited in SharePoint.

KBase with Folder HelpDesk
Folder HelpDesk for Outlook logotype KBase is really helpful when used with Folder Helpdesk. Folder HelpDesk is another of product, which is completely integrated in Outlook. It converts e-mails with support cases or other issues received at the helpdesk into tickets.

When you use KBase with Folder HelpDesk, you can save the solutions to interesting issues as KBase articles before closing the tickets.

Trial and Support download icon To experience the features and functionalities of KBase, you are welcome to evaluate the full version of KBase for 30 days. The team provides full support to subscribers as well as evaluators.

To get the best out of the solution, I recommend you to read the KBase manual. You may download a Word or PDF file from the KBase product page. Should you still need any assistance with the product, you are welcome to contact our Support team.

Community icon KBase can be subscribed to on monthly as well as yearly basis. If you are a Medium subscriber to Folder HelpDesk, you may choose KBase as an additional solution without extra cost. Our Sales department is always here to help you, should you have any queries related to product subscriptions.

I hope my blog post has given a valuable review of the KBase features. I am looking forward to writing more such blog posts on the products. Last but not the least, your feedbacks and suggestions on KBase are always appreciated!

Dipti Francis
Executive Assistant Business Solutions