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08 January 2018

Knowledge Base for Outlook

KBase for Outlook logotype If you are looking for a solution that adds a knowledge base to your Outlook, the kalmstrom.com add-in KBase is the right choice.

KBase
The knowledge base KBase, helps you create and search articles in Outlook. KBase is configured inside an Outlook folder, and the articles can be shared via an Access database, an SQL server database or a SharePoint site.

All the Outlook features like editing, text search, spell check, HTML code and attached files can be used in the KBase articles.


KBase categories and types, custom fields and full text search
The KBase articles can be grouped in categories and types, which is visualized in a tree hierarchy and in Outlook. You can add, edit or remove categories or types directly in the tree view.

The form for new KBase articles has a right pane for the article and a left pane where the creators select category and type. For additional metadata, KBase also gives the possibility to add custom fields to the default KBase form.

Moreover, the KBase articles can easily be searched by any word or phrase. KBase makes a full text search in the articles and lists all the articles which contains that word or phrase.

Share KBase articles outside Outlook
KBase gives options for sharing the articles outside Outlook as well. You can publish all or specific KBase articles to a website. This creates a contents pane and one web page for each article. Another option is to export the articles to Excel, which creates an Excel datasheet with the KBase articles.

KBase articles can be seen in Outlook Web Access also, but they can only be read, not edited there. When you use the SharePoint sharing option, the KBase articles can be both seen and edited in SharePoint.

KBase with Folder HelpDesk
Folder HelpDesk for Outlook logotype KBase is really helpful when used with Folder Helpdesk. Folder HelpDesk is another of kalmstrom.com product, which is completely integrated in Outlook. It converts e-mails with support cases or other issues received at the helpdesk into tickets.

When you use KBase with Folder HelpDesk, you can save the solutions to interesting issues as KBase articles before closing the tickets.

Trial and Support
kalmstrom.com download icon To experience the features and functionalities of KBase, you are welcome to evaluate the full version of KBase for 30 days. The kalmstrom.com team provides full support to subscribers as well as evaluators.

To get the best out of the solution, I recommend you to read the KBase manual. You may download a Word or PDF file from the KBase product page. Should you still need any assistance with the product, you are welcome to contact our Support team.

Subscription
Community icon KBase can be subscribed to on monthly as well as yearly basis. If you are a kalmstrom.com Medium subscriber to Folder HelpDesk, you may choose KBase as an additional solution without extra cost. Our Sales department is always here to help you, should you have any queries related to product subscriptions.

I hope my blog post has given a valuable review of the KBase features. I am looking forward to writing more such blog posts on the kalmstrom.com products. Last but not the least, your feedbacks and suggestions on KBase are always appreciated!

Dipti Francis
Executive Assistant
kalmstrom.com Business Solutions

03 January 2018

Kanban and SharePoint Plans for 2018

As usual at the beginning of a new year, I want to inform about our plans and expectations for the coming twelve months. Much of what we anticipate includes a kanban board, because products with this possibility to visualize and manage work has become very popular. We will of course also continue developing for SharePoint.

Product updates
Most important for all subscribers is of course that we will continue enhancing the kalmstrom.com Outlook and SharePoint products and make sure that they make use of all the new features that Microsoft develops. Among the most important are:Kanban TaskManager for SharePoint icon
Custom solutions
Some of our subscribers also trust their custom development projects to us. During 2017 we have had such commissions going on all the time, and we also have a few small ones right now. We hope to get more in 2018, because those kind of projects have been mutually beneficial in the past. They of course provide business value for our customers, but the kalmstrom.com team is also learning a lot from them.

New products
In 2018 we plan to release several new products that are currently in development:
  • Pivot Explorer iconPivot Explorer: works as Excel pivot tables and charts, but you can use this SharePoint add-in directly inside SharePoint Online lists.
  • Kanban E-mail Manager iconKanban Email Manager: an Outlook add-in that gives a kanban view of the emails with drag and drop, e-mail statuses and project tagging.
  • Document Tagger iconDocument Tagger: analyzes and adds keywords to SharePoint library documents and presentations – but not until you have had a chance to review the suggestions and discard the ones you don't want.
  • Site Manager: creates SharePoint site collections for projects or similar.
When those products are up to our quality requirements, we will document and release them as soon as possible.

More colleagues
We are always looking for new, creative team members, and we hope to find some really inventive people this year. What we need is not mainly experience. As our business area develops rapidly, it is crucial to have a capacity to learn quickly and to find good solutions to the problems that inevitably will arise.

The whole team is looking forward to meet new customers and colleagues and to have an eventful and prosperous 2018. I wish all blog readers the same!

Peter Kalmström,
CEO and Systems Designer
kalmstrom.com Business Solutions