16 January 2012

The VIP Status – What Does It Mean?

Premium Subscription iconThe SharePoint and Outlook Solutions are licensed with a subscription system, and there are three subscription levels. All three levels include free use of the software, support and upgrades, but the Premium Subscription level also includes some other benefits. One of them is called VIP status.

Support priority
Calendar Browser icon The most important part of the VIP status is perhaps the first priority of support cases. We of course try to help all Subscribers as soon as possible, but if a Premium Subscriber gets a problem with their Solution, the team postpones all other tasks to assist the Premium Subscriber as soon as possible. The support mailbox and the online chat are supervised nearly 24/7 even if the office is not officially open, so we can act very quickly if needed.

In the event we had problems with TimeCard the people and helpdesk of Kalmstrom did a great job in solving the issue on a very short notice”, says Jeroen Graafland at Hay Group, a long time Premium Subscriber. And he adds: “When we discover a bug this is solved on a very short notice and deployed very easily via the update function of TimeCard.”

Influence on development
HelpDesk OSP icon Another important factor for the Premium Subscribers is the chance to influence future development. Our CEO Peter makes the final decision, as he is the one who can best judge the paths should follow towards the future, but he does his very best to include the requests from Premium Subscribers in his plans.

No registration
Folder HelpDesk icon Premium Subscribers have a special copy of their Solution, with the Premium organization logotype on the major forms. We return their confidence by making the Premium copy register free, so VIP Subscribers do not have to hassle with registration keys.

Worth the extra cost? TimeCard for Outlook icon
The Minimum and Medium subscriptions give good value for money, so we don’t recommend the Premium Subscription for all. If you have a small team managing incoming e-mails with Folder HelpDesk or HelpDesk OSP there is no need for a Premium Subscription.

Kanban Task Manager for SharePoint icon But say that you are a big organization and have one hundred people reporting their time with TimeCard or booking resources with Calendar Browser – then we do recommend for you to consider the Premium alternative. It is there, among big companies and state and municipal authorities, we find the Premium Subscribers.

More info
Welcome to contact us if you have questions about VIP status and Premium Subscription. We will do our best to help you judge if it is the right alternative for your organization!

By Peter Kalmstrom
CEO and Systems Designer Business Solutions

(This blog post was updated 4 March 2015)

No comments:

Post a Comment