16 August 2011

HelpDesk OSP For Outlook And SharePoint - See The New Design

Soon Business Solutions will release a new version of HelpDesk OSP, and today I can show you the new slideshow for this incident management tool. Most screenshots come from Outlook 2010 and a SharePoint 2010 site on Offce 365. It might take some time for the slideshow to load, so I suggest you read this blog post before you take a look.

Version 3 has a new design, which we hope will make it very user friendly. After listening to input from Community Members, we have also decided to change the captions on two of the Outlook buttons, to better explain what it is all about. "Create ticket" has become "Convert e-mail", and "New ticket" is "Blank ticket" in V3.

The Blank ticket button now gives the alternative to create a totally new ticket, without picking  caller info from the Outlook Contacts or GAL. Also this feature comes after a request from a Member organization, where people wanted to use HelpDesk OSP for entering new list items to the company's SharePoint intranet directly from Outlook.

More new features have been added to the new version of HelpDesk OSP, and I will tell you about them when I announce the release. We have just a few small adjustments left, so it might even be this week!


  1. Hi..
    Thanks for such an appreciable Helpdesk Blog post.Great Blog post... Excellent advice.
    Thank you !