09 June 2011

Update Of E-mail Converting Application For Outlook has already updated Public Folder HelpDesk V11.2 even if a new version of this incident management tool for Outlook was released as late as 30 May. When we see that something is not right we always do our outmost to correct it as soon as possible. In this case it was upgrading Community Members with SQL Server databases who got problems.

When we added the SQL Azure database alternative we introduced support for stored procedures, to give higher security. In the process we added the same support for SQL Server, without thinking through the consequences as much as we should have done. Now Community Members with SQL Server databases who upgraded their installations of PF HelpDesk had to add permissions over the stored produces manually, and that showed to be a bad solution. We decided to remove the stored procedure support in the SQL Server database alternative again and add it later together with an automatic permission process.

Microsoft also created problems for us soon after the release of PF HelpDesk V11.2. A new Office 2010 update made PF HelpDesk give a security warning when the PF HelpDesk Outlook folder or Settings was opened. This is now fixed, and I hope all old and new users will be happy with their application!

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