SharePoint gives great customization possibilities, but sometimes it might be difficult to know what can be done and how to do it. All are not SharePoint experts, like kalmstrom.com CEO Peter Kalmstrom!
We of course want to do our best to help users get the most out of our products. Therefore we were happy to document how to archive old helpdesk tickets, when a Community Member who uses the kalmstrom.com application HelpDesk OSP asked about it.
Now we have added instructions for archiving to the HelpDesk OSP Workflow Manual, and we have also published a new video demonstration on the subject.
Since an archiving workflow can be useful for all SharePoint users, not only if you connect Outlook to SharePoint with HelpDesk OSP, we have also added a description in the website Tips section.
Addition in July 2013: Now we also have this demo in a SharePoint 2013 version!
By Peter Kalmström
CEO and Systems Designer
kalmstrom.com Business Solutions
Addition, Nov. 2014: For customized archiving to an Access or SQL Server database, use the new kalmstrom.com Solution SP Archive!