14 March 2011

Outlook-SharePoint Publishing and Syncronization

The usability overview and redesign of HelpDesk OSP is finished. Now the developers have begun implementing the improvements, but it will still take some time before we can release the new version. I have however published the new logotype and banners on the website, and here I can also show you how the new HelpDesk OSP buttons will look in the Outlook 2010 banner. Nice aren't they?

HelpDesk OSP can be used for anything you wish to publish from Outlook to SharePoint or Office Live ‒ just select a suitable list for it. To make this clearer we have decided to change the captions of the two bigger and most used buttons into "Convert e-mail" and "Blank ticket". The "Convert ticket" button is of course used for e-mail conversion, and data is taken from the e-mail. Use the "Blank ticket" button when data should be filled out manually or taken from the GAL or Contacts.

Both buttons work in two ways: when you click on the button an item will be created in the default SharePoint list, but if you press the arrow all lists used with HelpDesk OSP will be shown. Then you can easily select the right one to publish to.

You may take advantage of your SharePoint site in many different ways. Today I have published a Tip on how to synchronize Outlook calendars, contacts and tasks with SharePoint. It is a quick and simple procedure that may be very useful, but the possibility may be overlooked if you don't know it exists.