|"We would like to join the Community and use your product, but I have a problem with the configuration. Can you help me?"|
|In spite of our efforts to make the kalmstrom.com applications easy to set up, this question from an evaluator is not unusual. The answer is YES. The kalmstrom.com team gives support not only to Community Members but also to evaluators.|
For the kalmstrom.com team it has always been a natural thing to give support also to evaluators. If people take the time and effort to try our products, we should to our best to assist them. From the surprised and grateful reactions we get, we have understood that it is not always so.
However, when you are new to an application and its documentation it might be difficult to find exactly the kind of info you need in FAQ, manual or video demonstrations. In those cases you are very welcome to contact the support! We can help you find the info or solve your issue.
Our support e-mail is firstname.lastname@example.org, and we can often answer within hours. We use HelpDesk OSP to convert the e-mails to tickets in SharePoint, so using e-mail has the advantage that your case can easily be discussed and commented by the whole team.
The online chat is popular and gives you immediate contact with a technician. (Or with me if you select the Sales department.) It is also used when a remote session is needed to solve the problem. We get transcripts of all chats, and they can be shared among team members if needed.
Praise for the kalmstrom.com support
The kalmstrom.com Support has been highly praised. As one evaluator expressed it: "You have the answers I need when I need them and deliver them professionally and with a smile that comes across in your chat! :)" We will always do our best to live up to these words