The kalmstrom.com team is happy to have released version 11.1 of our issue tracking add-on for Outlook, PF HelpDesk. Some bugs are fixed in this update, but above all there are several enhancements that will make PF HelpDesk even nicer to work with.
Among the improvements are better handling of the ticket attachments, better possibilities to drag and drop or paste to the ticket and better use of the Open Ticket button. We have also added an option for excluding a machine from the automatic conversions of e-mails to tickets. This setting is placed under the E-mail folders tab, where you add the folders to be monitored automatically. For more information about version 11.1, please refer to the PF HelpDesk Revisions page.
We could not add the SQL Azure database alternative this time, but Abhishek is working on it so we will soon update PF HelpDesk again. Now I just want to say a warm thank you to all Members who have reported problems or suggested enhancements. Your help is much appreciated, and you are very welcome to upgrade your PF HelpDesk installations.
Have you not tried PF HelpDesk yet? If you need a tool for handling incoming e-mails within a workgroup and still stay inside Outlook, I recommend you to take a look at Public Folder HelpDesk! In spite of the name it may also be installed in a shared mailbox.