29 October 2010

HelpDesk OSP Handles Proxy Server

HelpDesk OSP for Outlook and SharePoint/Office Live, an incident management product from Business Solutions
The issue tracking software that connects Outlook and SharePoint has been updated. Now HelpDesk OSP can use proxy settings, which is helpful for organizations who are using a proxy server for their internet connection. By default HelpDesk OSP reads the proxy host name and port from Internet Explorer, if proxy is enabled there of course, and makes the connection via the proxy server.

Another proxy server address and port may also be used. All proxy settings are done under the HelpDesk OSP Settings General tab. We thank our Lead Developer Jayant Rimza, who once again has created a new feature that has improved HelpDesk OSP for current and future Members of Community.