16 August 2010
PF HelpDesk V11 has been updated again, this time with some enhancements and a couple of bug fixes. The most important improvement is the new HTML editor, which gives more possibilities than the old one. New buttons are added for font color and background color. A context menu is also added and will be shown when you right click on the editor. With the earlier editor font and color was sometimes changed when a ticket was opened several times, but that will not happen with the new editor.
Please refer to the Revisions page for a description of all changes. We are grateful to Community Members who have pointed out to us how PF HelpDesk could be an even better application. All suggestions have not been implemented yet, but you can feel sure they are not forgotten! Welcome to upgrade PF HelpDesk, all Members!
Have you not tried PF HelpDesk yet? If you are looking for an application that helps your workgroup cooperate on incident management inside Outlook, this is the perfect tool for you. It can be installed in a public folder or a shared mailbox, and the full product may be tested for 30 days without any obligations.