Today kalmstrom.com has released an update of PF HelpDesk V11 that is fully optimized for Office 2010, 32 bit version. The PF HelpDesk buttons are no longer hidden under the Add-Ins tab.
When you open Outlook three PF HelpDesk buttons – Manual Conversion of e-mails into tickets, Open Ticket and Shortcut to the PF HelpDesk Outlook folder – are shown under the Home tab of the ribbon, see the first image above. These are the buttons you may need outside PF HelpDesk, when working with e-mails, so it is convenient to always have them at hand.
When you open the PF HelpDesk Outlook folder, more buttons are shown in the ribbon, refer to the second image above. These are the buttons you may need when working inside PF HelpDesk, and if you have used PF HelpDesk with earlier Office versions you will recognize them as the buttons of the right hand toolbar. Members of kalmstrom.com Community are very welcome to upgrade their installations!
Office 2010 64 bit will have to wait, but note that PF HelpDesk just like our other products works on all 64 bit operating systems. It is just the Office version we don’t support. Next in turn for Office 2010 optimization is TimeCard Workgroup and after that Calendar Browser. I will report back to you about the progress!