03 June 2010
Public Folder HelpDesk V11 was released nearly three weeks ago, and the interest for our incident management tool for Microsoft Outlook has been great! This was expected, and expected was also that some of all who downloaded the new version would have problems.
Our products work in such a complex environment that it is virtually impossible to test every combination of software and ways of using them. Therefore we are always grateful for reports from users.
As always our technicians have done their best to solve the problems as quickly as possible, and today we have published an update where all known bugs are solved. The users who have complained about errors have been very helpful in the troubleshooting, and they have already received files that have solved their problems.
We get more and more questions about Office 2010. PF HelpDesk V11 and our other products already work with the new version of Office, but we have not yet optimized them for Office 2010. For PF HelpDesk this means that you will find the toolbar on top if you use Outlook 2010, in the last tab.
The improvement work continues, so our Members can feel confident about the future of PF HelpDesk.