30 December 2009

Outlook helpdesk supports Unicode

Cooperate on issues in OutlookThe Unicode work at Business Solutions goes on, and today we have released an updated PF HelpDesk that supports all characters. Unicode is a standard that allows computers to represent text expressed in most of the world's writing systems in a consistent way. As this standard is used in the Microsoft products the applications are built on, it is possible for to make products that can be used all over the world and by users with different kinds of alphabets. PF HelpDesk is already used in countries with non-Latin characters, and for them I hope this new feature will be a great improvement. 

More and more companies decide to invest in a helpdesk system for issue tracking and user support, and for a team that is connected within a LAN PF HelpDesk is a good choice. PF HelpDesk can be installed in an Exchange public folder or in a shared mailbox. (For a more distributed group we recommend HelpDesk OSP for Outlook and SharePoint/Office live.)

Since Outlook only fully supports Unicode from version 2003, this enhancement of PF HelpDesk actually also gives it a limitation. Now the PF HelpDesk administrator installation must be performed from a system with Outlook 2003 or higher. This is not required for the client tool installation, only for the installation on the sever, and users with Outlook 2000 and 2002 can still work with the tickets.

Welcome to try the new PF HelpDesk!