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kalmstrom.com
Outlook Solutions
Blog
Beta version of HelpDesk OSP released!
 "How easy!" That was my first astonished reaction when I tested our new application for issue tracking and user support, HelpDesk for Outlook and SharePoint. We have now released the Beta version, so you may judge for yourself. Of course the programming has not been as easy as the use of HelpDesk OSP will be. "It is quite straightforward from the outside, but there is some really complex algorithm/programming beneath", explains our developer Bahrur Ipham, who has done most of it. "Encapsulating all those complexities into friendly interfaces is the key." We have a special price for the Beta version, but we don't expect more than minor issues since it has been thoroughly tested. There are some video demonstrations to get you going with HelpDesk OSP, and if you are used to SharePoint you should not have any problems configuring it. Our application uses much of what is already standard in SharePoint, and the customization possibilities are great. Welcome to learn more about HelpDesk for Outlook and SharePoint! Kate Kalmstrom Sales Wednesday, May 14, 2008
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| We welcome a new employee
 We are happy to announce that we have a new employee, Software Test Engineer Saurabh Verma. He comes from IBM in Bangalore, but he has now moved to Delhi to work with our developer Bahrur Ipham. Saurabh’s main responsibility at kalmstrom.com Outlook Solutions is testing, but like the rest of us he will take part and help where ever it is needed. This way of working together is very stimulating and means that the learning process never stops, and it was one important reason for Saurabh to make the move. We had many applicants to the position, but Saurabh’s eagerness to learn and try new things has together with his excellent skills been decisive for us when we agreed to take him on. Saurabh has now been with us for a month, and we can see that he will help us take kalmstrom.com Outlook Solutions to new heights. He has done much of the testing needed for our new helpdesk application HelpDesk for Outlook and SharePoint, and when we soon release our Beta version you will all be able to test the result of that. Welcome Saurabh! | Friday, May 09, 2008
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| New updates take care of registration problem
 Today we have updated three of our products, that many of you use in combination. I am talking about PF HelpDesk, KBase and OLAP Reporting. The reason for the update is that some customers recently have complained that the registration ends abruptly due to a missing scripting encoder version of 5.6 or above, even though the scripting  runtime library is installed on the system. In order to remove this overhead, we have now slightly change the way the license information is stored for all our products. We have done away with the scripting  encoder technique and implemented with a custom algorithm. If you have had these problems, please download the new versions and try again. Just select upgrade in the installer for PF HelpDesk and KBase. For OLAP Reporting you just have to replace the old executable with the new one. Kate Kalmstrom Sales
Tuesday, May 06, 2008
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| Rumours about the death of public folders highly exaggerated!
Microsoft recently announced that the next major release of Exchange server will support public folders, thereby back peddling on announcements made in 2006 that public folders would not be supported in future versions. This is really good news, because even if SharePoint and its integration with Outlook 2007 is great, some things are better in public folders.
The new information means that public folders will have full support for 10 years from release of the next major release of Exchange Server. To help organizations decide whether Exchange public folders or SharePoint is the right option, Microsoft has made a guide with different scenarios. See that guide and read more about public folders and SharePoint at the Exchange team blog: http://msexchangeteam.com/archive/2008/03/31/448537.aspx
We at kalmstrom.com Outlook Solutions follow the situation closely and will try to always make the best choices for the long run. Or as Peter says it: "The greatest challenge facing us and others in the software industry today, is to choose the right path among all the interesting and feature-rich technology offerings out there and to build applications that take advantage of it all. This is a challenge I am happy to meet!"
Kate Kalmstrom
Sales Friday, April 11, 2008
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