21 April 2015

Delhi Sights Shared By QA

Neha photo 1 QA Engineer Neha Gupta Kaushal continues her story about the journey she went on together with her husband.

Last week I told you about the Himalayan part of our journey and about our first meeting with snow. Those days were mostly play and fun, but the visit to the Indian capital gave other kinds of impressions.

Old Delhi has been inhabited for well over 2000 years, and through most of its history it has been a capital of various kingdoms and empires. The Parliament is situated in the newer part, New Delhi. This means that Delhi has many historic monuments, gardens, museums and galleries, and we tried to see as many of them as possible.

I admire all the historical places we saw, but here I want to show photos from two comparatively modern buildings: the imposing Mahatma Gandhi Memorial Museum and the beautiful Lotus temple. If you ever come to Delhi I also recommend that you visit the India Gate, the Red Fort, the Nehru Place and the Qutub Minar.

Happy couple
I am sure you have heard about Mahatma Gandhi, who led the Indian independence movement from 1915 to 1947, when India became a free country. His non-violent methods and his ideas about equality between all people, regardless of gender or religion, have inspired people all over the world.

Happy couple

The Lotus Temple is marvelous, and I can understand why it is one of the most visited buildings in the world. It is a House of Worship for the Baha'i religion, but it is open for people of all faiths. In India we have so many different landscapes, lifestyles, cultures and religions, and that makes me love India more and more when I visit different parts of the country.

Happy couple
After our amazing trip we both realized that our relationship had suffered too often in our fast-paced daily routine. Now, when we have spent quality time together and experienced many new things, we are feeling closer to each other and our relationship has become stronger.

The vacation was rejuvenating, and we returned stress free. Now I can focus on the new SharePoint Solution, SP Attach, with many good memories boosting me.

Neha Gupta Kaushal
QA Engineer Business Solutions

16 April 2015

Outlook Knowledge Base Gives The Answer

KBase logotype "How did we solve this problem last time?" Do you often ask yourself or your colleagues that question? In that case you need KBase! Today the knowledge base has been updated with refined handling of images and attachments that are published from the Outlook knowledge base to a website.

Time = money
If you have no straightforward way to document how tricky problems were solved, the team has to spend valuable time on trying to come up with the solution again. With a knowledge base you only have to "invent the wheel" once. Instead you can spend time on more valuable tasks, and if you have people waiting for an answer they will be grateful that you are quick.

Share KBase articles
The KBase articles are shared inside Outlook via SharePoint or via an Access or SQL Server database. You can also publish the articles to a website or to Excel or see them in SharePoint. This way all users can have the knowledge base at hand and if allowed also edit or update it.

Categories, types and custom fields
When you create a KBase article you can select its category and type from dropdowns, and if you need another dropdown, or a Yes/No box, you can create it without coding. Just write a name for it in the KBase settings, and it will be created for you.

From helpdesk ticket to KBase article
Folder HelpDesk logo Most subscribers to Folder HelpDesk, the issue tracking solution for Outook, also use KBase. With Folder HelpDesk you don't even have to write or paste info into the article. Instead you can just click on a button before you close a case, and the helpdesk ticket will be converted into a KBase article.

As both KBase and Folder HelpDesk are integrated in Outlook, users appreciate that the process is streamlined, and that they have both solved and unsolved cases near at hand. However, other organizations subscribe to KBase alone, because this knowledge base is versatile and has a wide range of uses. upgrade icon
I recommend current subscribers to upgrade your installations. The upgrade is free for all subscribers, whether you use KBase stand-alone or with Folder HelpDesk. download iconIf you have not tried KBase yet you are welcome to download KBase the add-on and evaluate it for 30 days. The team is here to answer any questions you might have!

Peter Kalmstrom
CEO and Systems Designer Business Solutions

14 April 2015

Himalayan Adventure For QA

Neha Gupta Kaushal Today's guest blogger is QA Engineer Neha Gupta Kaushal. Neha has been testing our solutions since 2011 and is an important team member.

However, a while ago we had to manage without her, as she took a well earned vacation to go with her husband, Kapil, to the northern part of India. They experienced so many interesting things and have so many photos to show that I have allowed two blog posts for it, and this is the first one:
Happy couple
It is challenging to manage both a home and the professional life, and I felt that I desperately needed a break from our hectic schedule. That’s why Kapil and I planned a journey, and we choose to go to the Himalayan hill station Manali.
Manali valley
Manali is a small town in the foothills of the Himalayas in North India, situated 2050 m above sea level. It is a wonderful place with apple orchards, snow peaked mountains and beautiful rivers.

We also visited another town in the area, Kullu. It is situated in a valley formed by the Beas river. Above the valley rises mountains with pine and deodar.

Kullu is famous for its temples and for the Naggar castle, which was built in the year 1460 exclusively with timber and stone without the use of mortar. The castle is sprawling, but the image below shows one of the shrines with beautiful wood work.

Shrine at Naggar castle
When we had admired this marvelous old castle, we went rafting on the river. It was an amazing experience. I loved it and wanted to do it again and again.
Neha skiingNearby Manali, in the Solang valley, the ground is covered with snow even this time of the year, and I can’t explain in words how much we enjoyed it.

Kapil and I had never before experienced snow, but now we could play with it and try winter activities. We built a snow pole, a heart and a snowman, glided down the slope on a tire, made angel wings in the snow with our arms, drove a snow mobile and tried skiing – which was not so easy as it looks on TV!

Kapil tried paragliding, and we both rode yaks. The first photo in this blog post, where I wear local ornaments and clothes, is also taken in the Solang valley.
Riding snowmobile
My next blog post will be about New Delhi, the capital of India, which we also visited in this journey. Here we saw many famous places, like the Mahatma Gandhi Memorial Museum and the Baha'i Lotus Temple.

Neha Gupta Kaushal
QA Engineer Business Solutions